{"id":30101,"date":"2024-11-05T08:44:47","date_gmt":"2024-11-05T08:44:47","guid":{"rendered":"https:\/\/mdemarie.com\/websiteinprogress\/?post_type=cpt_services&#038;p=30101"},"modified":"2026-03-04T08:04:53","modified_gmt":"2026-03-04T08:04:53","slug":"customer-experience","status":"publish","type":"cpt_services","link":"https:\/\/bmbgroup.com\/fr\/services\/experience-client\/","title":{"rendered":"Exp\u00e9rience client"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"30101\" class=\"elementor elementor-30101\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d25d2e e-grid sc_inner_width_none e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"2d25d2e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1411352 sc_fly_static elementor-widget elementor-widget-trx_sc_title\" data-id=\"1411352\" data-element_type=\"widget\" data-widget_type=\"trx_sc_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\t\tclass=\"sc_title color_style_dark sc_title_accent\" ><span class=\"sc_item_subtitle sc_title_subtitle sc_item_subtitle_above sc_item_title_style_accent\">Exp\u00e9rience client<\/span><h2 class=\"sc_item_title sc_title_title sc_item_title_style_accent\"\n\t\t\t><span class=\"sc_item_title_text\">Collaboration intelligente en affaires<\/span><\/h2><div class=\"sc_item_descr sc_title_descr sc_item_descr_with_custom_color trx_addons_inline_685472607\"><p>Transformez votre environnement de travail en un espace de travail intelligent, s\u00e9curis\u00e9 et durable. <\/p>\n<\/div><div\tclass=\"sc_item_button sc_button_wrap sc_item_button sc_item_button_simple sc_item_button_size_normal sc_title_button\"><a href=\"#smart-business-collaboration\" class=\"sc_button sc_button_simple sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text\"><span class=\"sc_button_title\">En savoir plus<\/span><\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94c2675 e-grid e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"94c2675\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f137b7 sc_fly_static elementor-widget elementor-widget-trx_sc_title\" data-id=\"3f137b7\" data-element_type=\"widget\" data-widget_type=\"trx_sc_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\t\tclass=\"sc_title color_style_dark sc_title_accent\" ><span class=\"sc_item_subtitle sc_title_subtitle sc_item_subtitle_above sc_item_title_style_accent\">Exp\u00e9rience client<\/span><h2 class=\"sc_item_title sc_title_title sc_item_title_style_accent\"\n\t\t\t><span class=\"sc_item_title_text\">Plateforme de donn\u00e9es clients<\/span><\/h2><div class=\"sc_item_descr sc_title_descr sc_item_descr_with_custom_color trx_addons_inline_808385506\"><p>Rassemblez tous les points de contact clients pour offrir une vue unifi\u00e9e et am\u00e9liorer l'engagement gr\u00e2ce \u00e0 des exp\u00e9riences personnalis\u00e9es. <\/p>\n<\/div><div\tclass=\"sc_item_button sc_button_wrap sc_item_button sc_item_button_simple sc_item_button_size_normal sc_title_button\"><a href=\"#customer-data-platfrom\" class=\"sc_button sc_button_simple sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text\"><span class=\"sc_button_title\">En savoir plus<\/span><\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc2632 sc_fly_static elementor-widget elementor-widget-trx_sc_title\" data-id=\"3bc2632\" data-element_type=\"widget\" data-widget_type=\"trx_sc_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\t\tclass=\"sc_title sc_title_accent\" ><span class=\"sc_item_subtitle sc_title_subtitle sc_item_subtitle_above sc_item_title_style_accent\">Exp\u00e9rience client<\/span><h2 class=\"sc_item_title sc_title_title sc_item_title_style_accent\"\n\t\t\t><span class=\"sc_item_title_text\">Solutions CRM<\/span><\/h2><div class=\"sc_item_descr sc_title_descr sc_item_descr_with_custom_color trx_addons_inline_1781361411\"><p>D\u00e9couvrez nos plateformes de gestion des ventes de bout en bout pour acc\u00e9l\u00e9rer les processus de vente, quelle que soit leur complexit\u00e9, de la g\u00e9n\u00e9ration de leads \u00e0 la gestion des opportunit\u00e9s et \u00e0 la cl\u00f4ture. <\/p>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a61c37 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"4a61c37\" data-element_type=\"container\" id=\"smart-business-collaboration\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad21513 sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"ad21513\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9469498 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"9469498\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-ce1c8c5 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"ce1c8c5\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecd1976 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"ecd1976\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abe0ef1 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"abe0ef1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Collaboration intelligente en affaires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603a5fd sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"603a5fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Transformez votre environnement de travail en un espace de travail intelligent, s\u00e9curis\u00e9 et durable. \n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae32fb sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"9ae32fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous vous aidons \u00e0 accro\u00eetre la productivit\u00e9 de vos employ\u00e9s gr\u00e2ce \u00e0 des outils de collaboration aliment\u00e9s par l'IA et \u00e0 am\u00e9liorer vos interactions clients avec des solutions d'exp\u00e9rience client bas\u00e9es sur l'IA. De plus, nos outils de suivi et de visibilit\u00e9 garantissent une assurance qualit\u00e9 optimale \u00e0 travers l'ensemble de vos op\u00e9rations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ccbe69 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"4ccbe69\" data-element_type=\"container\" id=\"customer-data-platfrom\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-633e85a sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"633e85a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-563c4fa e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"563c4fa\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-c487267 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"c487267\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12d4e50 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"12d4e50\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abce54f sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"abce54f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plateforme de donn\u00e9es clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34c0726 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"34c0726\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rassemblez tous les points de contact clients pour offrir une vue unifi\u00e9e et am\u00e9liorer l'engagement gr\u00e2ce \u00e0 des exp\u00e9riences personnalis\u00e9es. Unifiez les donn\u00e9es clients en un profil holistique et fournissez des informations en temps r\u00e9el aux marketeurs, leur permettant de tirer parti des opportunit\u00e9s \u00e9mergentes \u00e0 partir de leurs donn\u00e9es et d\u2019adapter la communication individuelle en temps r\u00e9el.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cb10a8 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"5cb10a8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd8d979 sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"bd8d979\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3768b02 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"3768b02\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa4fe5 sc_fly_static elementor-widget elementor-widget-trx_sc_contact_form_7\" data-id=\"0fa4fe5\" data-element_type=\"widget\" data-widget_type=\"trx_sc_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f35680-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"35680\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/cpt_services\/30101#wpcf7-f35680-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/cpt_services\/30101#wpcf7-f35680-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"35680\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f35680-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-style-1\">\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"service_name\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"page_url\" \/>\n\t<div class=\"columns_wrap margin-bottom\">\n\t\t<h2 style=\"margin-bottom: 50px;\"> Contactez-nous\n\t\t<\/h2>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-name\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-email\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Adresse E-mail\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-phone\"><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-subject\"><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sujet\" value=\"\" type=\"text\" name=\"subject\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap margin-bottom\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line icon-textarea\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Comment pouvons-nous vous aider ? N&#039;h\u00e9sitez pas \u00e0 nous contacter !\" name=\"your-message\"><\/textarea><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Entrer en contact\" \/><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">J\u2019accepte que mes donn\u00e9es soumises soient <a href=\"https:\/\/bmbgroup.com\/fr\/politique-de-confidentialite-2\/\">collect\u00e9es et stock\u00e9es<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Amplifiez l'exp\u00e9rience de vos clients et \u00e9tablissez des relations durables et significatives en exploitant la technologie, la personnalisation et des interactions fluides <br \/>\nD\u00e9couvrez notre gamme de solutions qui vous permettront d'anticiper les besoins de vos clients, \nde leur proposer des solutions sur mesure et de leur offrir des exp\u00e9riences fluides, afin \nd'am\u00e9liorer leur satisfaction, leur fid\u00e9lit\u00e9 et leur engagement envers votre marque.<\/p>","protected":false},"author":1,"featured_media":33603,"comment_status":"closed","ping_status":"closed","template":"","cpt_services_group":[266],"class_list":["post-30101","cpt_services","type-cpt_services","status-publish","has-post-thumbnail","hentry","cpt_services_group-expertise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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