Account Manager – Lebanon

Role Summary

Responsible for managing key accounts, understanding client needs, and collaborating with internal teams to deliver exceptional solutions.

This role requires a combination of technical knowledge, strategic thinking, and excellent communication skills.

Key Responsibilities

• • Achieve & exceed sales KPIS by the development of opportunities with new prospects, securing renewal orders & initiating new opportunities with existing customers.
  • Customers Calls & close follow-up to analyse opportunities, identify key personnel, and develop a strong business relationship.
  • Build interest in Company and solutions through dynamic communication with customers using different approaches: social media, face to face presentations, webinars, etc.
  • Identify business needs and coordinate with presales and consultants to develop added value solutions and proposals in accordance with customer requirements.
  • Respond to Request for Proposals on time with the support of Presales teams; lead in particular the pricing & commercial proposal and be responsible to negotiate and close orders and contracts
  • Focus on customer retention and new business penetration within assigned products/solutions and geographic territory.
  • Ensure customer satisfaction by monitoring the sales process from initial contacts to order acceptance and processing to delivery in a timely and professional manner, to the follow-up of support cases.
  • Continuously evaluate market trends, customer moves and feedback, competitive developments; recommend changes or improvements in offered products, services, and processes
  • Contribute to team efforts by accomplishing related results in a cooperative and supportive manner, participating in team sales calls, proposal development, pricing presentations, consultative sales techniques, and order closing strategies.
  • Be a good ambassador of the company with key accounts, at exhibitions, events, etc.
  • Help in getting payments done on time by customers. Assist in case there’s an escalation related to due payments to secure their collection.

  Familiarize yourself with Cisco, BMB or any other vendor’s anticorruption and anti-bribery policy and ensure abiding to it (where applicable).

Required Skills & Experience

• • BS or Master’s degree in engineering and/or Business
  • 3+ years of sales experience in Saudi Arabia in a business-to-business environment for IT solutions and ideally in the data management area
  • Good knowledge of at least one market segment (Finance & Insurance, Telco, Manufacturing, Public Sector, Energy, Healthcare, Education, Hospitality & Tourism, etc.) with existing contacts at key accounts
  • Knowledge of and experience using value-selling and consultative sales methodologies.
  • Strong experience and success in outbound sales and prospecting roles
  • Experience, and excitement for one or more  of the following IT business areas:  Data and AI platforms, Data visualization, Data Analytics, AI/ Machine learning, Intelligent Process automation & RPA.
  • Active listening and good communication skills; ability to deliver compelling presentations and demonstrations to individuals and large groups
  • Positive attitude, autonomous & organized, Entrepreneurial spirit
  • Fluent in both Arabic & English