Attijariwafa Bank Automates Its IDC Creation Process with BMB and UiPath
When a critical banking process spans multiple systems, manual intervention can easily complicate the process causing delays and generating errors and operational perplexity.
Attijariwafa Bank partnered with BMB to automate its IDC Creation process using UiPath, transforming a repetitive, multi-step Trade Finance workflow into a faster, more accurate, and more consistent operation.
By automating ACID validation, IDC creation, data updates, and daily reporting, the solution accelerates processing, improves accuracy and compliance, and provides greater visibility across operations.
The impact: faster Trade Finance transactions, fewer manual errors, more consistent processes, and an improved customer experience
THE CUSTOMER – ATTIJARIWAFA BANK
A Leading Banking Group Across Africa
Headquartered in Morocco, Attijariwafa Bank is a leading banking and financial group with a strong presence across North, West, and Central Africa.
Beyond retail and corporate banking, the Group provides a broad portfolio of financial services through its subsidiaries, spanning insurance, mortgage and consumer credit, leasing, factoring, asset management, stock brokerage, transfers, M&A, and market advisory services.
In Egypt, the bank serves both retail customers and a substantial enterprise client base comprising international, regional, and domestic companies.
LE DÉFI
A Critical Process Built Around Manual Intervention
The IDC Creation process plays an important role in Trade Finance operations, helping ensure that import document requests are processed accurately, efficiently, and in line with regulatory requirements.
Much of this process was manual, and it became a bottleneck for the bank’s operations due to its inefficiency and vulnerability to human error.
Employees had to move between systems, review requests individually, re-enter transaction information, verify data, retrieve reference numbers, and manually update records.
In Trade Finance, such inefficiencies can trigger a cascade of negative outcomes, including delayed transactions, deferred revenue realization, heightened compliance exposure, and customer dissatisfaction.
LA SOLUTION
Bringing Automation into the Workflow
BMB introduced UiPath automation to reduce manual intervention and orchestrate the IDC Creation workflow across the different systems involved.
This automation marked a significant shift in the operating model, moving employees away from manual data transfer and routine verification tasks toward oversight and validation, while software robots execute the core transactional activities.
Once transactions are processed, the robot generates and distributes a daily summary report covering completed requests and key processing metrics. Human-in-the-loop validation enables the business team to review and validate the results, ensuring continued oversight, transparency, and confidence in the automated process.
THE BUSINESS IMPACT
Faster Processing. Greater Accuracy. Better Visibility.
Automating IDC Creation delivers value beyond time savings.
- Improved operational efficiency
Automation handles repetitive activities across multiple systems, reducing dependency on user availability and accelerating transaction processing. - Greater accuracy
Reducing manual data entry lowers the potential for errors and the rework associated with correcting them. - Stronger compliance and consistency
Standardized automated workflows support consistent execution and create more reliable, auditable processes. - Faster Trade Finance processing
Requests and related documentation can move through the workflow more quickly, supporting timely transaction completion and revenue recognition. - Better operational visibility
Automated reporting keeps relevant stakeholders informed and provides clearer visibility into completed and pending activities. - Scalable operations
Higher transaction volumes can be supported without requiring a proportional increase in manual processing effort. - Enhanced customer experience
Faster, more accurate processing ultimately translates into a more reliable service experience for customers.
Automation That Moves Business Forward
For Attijariwafa Bank, automating IDC Creation is more than replacing manual tasks with robots. It is about creating a Trade Finance operation that can process transactions with greater speed, consistency, accuracy, and visibility.
By implementing UiPath, BMB turned a fragmented, multi-system workflow into an intelligent automated process, freeing employees to focus on work that requires judgment, expertise, and relationship building. In an increasingly competitive environment, this shift can be the difference between leading operational excellence and struggling with manual inefficiencies.
